Title

Handle resin complaints calmly

Blog Post

Even the best artists get complaints from time to time
A tray cracks during shipping A customer expected a different color A coaster sticks

It’s not the end of the world and in  handle

act how you handle it can set you apart as a true professional

Here’s how to handle complaints calmly and keep your art business growing

1 Take a breath before responding handle

It’s normal to feel defensive when you get a message that starts with “I’m not happy with…”

But your se matters more than

the complaint itself Take a moment to breathe reread the message and don’t rush to reply emotionally

2 Acknowledge the concern

Start your reply with empathy even if you don’t fully agree

Examples:

“Thank you for letting me know I’m sorry to hear the tray arrived damaged”

3 Ask for details or a photo

If the complaint is about damage or a defect kindly ask for a photo so you can understand the issue and offer a fair solution

It also helps you track what may have gone wrong with shipping materials or batches

4 Offer a solution not excuses

Avoid blaming the post office or saying “well no one else had this problem”
Instead focus on what you can do

Options may include:

A partial refund

A free replacement

A discount on future orders

Be clear honest and professional in your offer

http://Insert internal link to return and refund policy examples for handmade sellers

5 Set clear policies ahead of time

Prevent future complaints by setting up clear shop policies for

Shipping timelines

Custom orders

Refunds like bubbles or texture

Place them on your shop page or in each product listing

External link
Use Etsy’s policy guidelines to help create fair and clear policies

6 Turn complaints into feedback  handle

Was the issue caused by unclear photos
Is there a pattern of complaints around packaging

Look at every complaint as a growth handle

tool
Update your product descriptions fix anything recurring and learn what customers actually care about most

Insert internal link to improving art product listings

7 Follow up and stay kind handle

After resolving the issue send a short friendly follow-up
It shows professionalism and leaves a better impression even if the first order didn’t go perfectly

Example handle

“Hi again I just wanted to check in and make sure everything was sorted out Thank you again for your patience and support”

Final Thought handle

You don’t have to be perfect to run a successful art business
But being calm kind and solution-focused will earn you loyal customers who remember how you made them feel—not just what went wrong

 Etsy’s policy guideline

Would you like a template pack for

replying to common complaints I can prep that for you too