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How to PTCL Complaint Guide for Internet and Landline Issues

How to PTCL Complaint Easily in Pakistan

Facing internet or landline issues with PTCL? You’re not alone. Whether it’s slow internet speed frequent disconnections or a dead landline there’s a proper way to raise a complaint and get help from PTCL. In this guide I’ll walk you through all the options to register your —step by step.

1 Call PTCL Helpline

The easiest way to  is by calling their 24 7 helpline.

Dial 1218 from any PTCL number or mobile phone.

Follow the instructions and connect to the relevant department.

Keep your landline number and CNIC ready.

This method is ideal for urgent issues especially when your internet is down completely.

2 Register PTCL Complaint Online

PTCL has a  portal where you can easily log your issue.

https://www.ptcl.com.pk

Click on Support or Management System

Fill in your information including your landline number mobile number email and type of issue.

Submit the form and note your ticket number for follow up

Pro tip Attach a screenshot or speed test result if your issue is related to slow internet.

3 Use the PTCL App

PTCL’s Smart App lets you report issues directly from your phone.

Download from Google

Play Store or Apple App Store.

Log in with your PTCL account or register using your number.

Tap on Report Issue and choose your problem.

You can also track your status in the app.

4 Complain via Social Media

If you’re not getting a timely response you can escalate the issue using PTCL’s social media:

Twitter (X): @PTCL Official

Facebook: Search for PTCL Official page

Send them a message with your landline number and issue summary. Social channels often get quicker replies.

5 Visit PTCL Customer Service Center complaint 

For more serious issues or billing problems visit a nearby PTCL OSS center.

Bring your CNIC and latest bill

Get a slip and keep it for follow

Tips to Speed Up Your Complaint

Always note the  number

Follow up after 24 to 48 hours if no action is taken

Escalate by calling again or posting on Twitter with your number

Final Thoughts

Dealing with internet and phone problems is frustrating but knowing the right steps to file a PTCL can save you time and stress. Whether you go for the helpline online form app or even social media

PTCL provides multiple complaint

ways to get your issue resolved.

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